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Common Error Solutions

This tutorial compiles common errors encountered when using Geocloud and detailed troubleshooting steps.

🏢 Organization-Related Errors​

Cannot Create Organization​

🚨 Symptoms:

  • "Create New" button not working
  • Error message "Organization creation failed"
  • Form won't submit

🔍 Common Causes:

1. Email Not Verified​

❌ "Email not verified. Please check your inbox."

Solution:

  1. Check email (including spam folder)
  2. Click verification link in email
  3. If no email received, click "Resend verification email"
  4. Wait 5-10 minutes and try again

2. Organization Code Already Exists​

❌ "Organization code 'abc_company' is already in use"

Solution:

  • Try different codes: abc_company_2, abc_corp, abc_2024
  • Use abbreviations or add year/region
  • Check if code is too short (minimum 3 characters)

3. Missing Required Information​

❌ "Please fill in all required information"

Solution:

  • Check all fields marked with red asterisk (*)
  • Ensure organization name has no special characters
  • Organization code should only contain letters, numbers, and underscores

Organization Not Appearing After Creation​

🚨 Symptoms:

  • Organization created successfully but not in list
  • Dashboard doesn't show new organization

🔍 Solutions:

Step 1: Refresh Page​

1. Press F5 or Ctrl+R (Cmd+R on Mac)
2. Or click Geocloud logo to go to homepage
3. Go back to "Organization" page

Step 2: Clear Cache​

1. Press Ctrl+Shift+R (Cmd+Shift+R on Mac)
2. Or open Developer Tools (F12) > Application > Storage > Clear storage

Step 3: Logout and Login Again​

1. Click avatar > "Logout"
2. Login again with your account
3. Check organization list

📊 Project-Related Errors​

Cannot Create COLLECT Project​

🚨 Symptoms:

  • Create project button disabled
  • Message about project limit reached

🔍 Solutions:

Check Service Plan​

Free Plan: Max 3 projects
Basic Plan: Max 10 projects
Professional Plan: Unlimited

Delete Unused Old Projects​

1. Go to project list
2. Click "..." > "Delete" on unused projects
3. Confirm deletion (cannot be undone)

Data Upload Failed​

🚨 Symptoms:

  • File upload stops midway
  • "Upload failed" or "Unsupported format" message

🔍 Solutions:

Check File Format​

Supported:
✅ Shapefile (.shp + .shx + .dbf + .prj)
✅ GeoJSON (.geojson, .json)
✅ KML/KMZ (.kml, .kmz)
✅ GPX (.gpx)
✅ CSV with lat/lon columns
✅ GeoTIFF (.tif, .tiff)

Not Supported:
❌ AutoCAD (.dwg, .dxf)
❌ MicroStation (.dgn)
❌ MapInfo (.tab)

Check File Size​

Upload limits:
- Single file: Max 100MB
- Total project: By service plan
  * Free: 1GB
  * Basic: 10GB
  * Professional: 100GB

🗺️ Map Display Errors​

Map Won't Load​

🚨 Symptoms:

  • White screen instead of map
  • Loading spinner never stops

🔍 Solutions:

Check Internet Connection​

1. Try accessing other websites
2. Check network speed: fast.com
3. Try changing DNS: 8.8.8.8, 1.1.1.1

Clear Map Cache​

1. F12 > Application > Storage
2. Clear "Map tiles cache"
3. Reload page

Data Not Showing on Map​

🚨 Symptoms:

  • Upload successful but not visible on map
  • Layer list shows data but map is empty

🔍 Solutions:

Check Coordinates​

❌ Data at wrong coordinates (e.g., 0,0 in Africa)
✅ Zoom to layer extent in layer panel
✅ Check if coordinate system is correct

Check Styling​

❌ Fill/stroke color same as background
✅ Try different colors in Style panel
✅ Increase opacity to 100%

👥 Member Permission Errors​

Cannot Invite Members​

🚨 Symptoms:

  • "Add Member" button not visible
  • Invitation emails not sent

🔍 Solutions:

Check Role​

Can invite members:
✅ Owner (unlimited)
✅ Admin (per organization policy)

Cannot invite:
❌ Editor, Viewer

Check Quota​

Free Plan: Max 5 members
Basic Plan: Max 25 members
Professional Plan: Unlimited

🔐 Login and Security Errors​

Forgot Password​

🔍 Solution:

Reset Password​

1. Login page > "Forgot Password?"
2. Enter registered email
3. Check email (including spam)
4. Click link in email
5. Set new password (minimum 8 characters)

Account Suspended​

🚨 Symptoms:

  • "Account suspended" message
  • Cannot login

🔍 Solutions:

Common Causes​

❌ Too many failed login attempts
❌ Policy violations
❌ Payment declined

Contact Support​

Email: support@tlgeo.net
Provide:
- Username/Registration email
- Time when suspended
- Screenshot of error

💳 Payment and Billing Errors​

Payment Declined​

🔍 Solutions:

Check Card Information​

✅ Card number correct (16 digits)
✅ Expiration date not passed
✅ CVV correct (3-4 digits on back)
✅ Cardholder name matches billing

Contact Bank​

1. Confirm card has international payment enabled
2. Check online transaction limits
3. Confirm merchant not blocked

📞 When to Contact Support?​

Critical Issues Requiring Immediate Help​

🚨 Lost important data
🚨 Cannot access account > 24 hours
🚨 Payment issues near deadline
🚨 Data corruption or sync issues

Information to Provide​

📧 Email: support@tlgeo.net
📞 Hotline: (028) 1234-5678

Provide:
✅ Username/Account email
✅ Organization/Project name with error
✅ Time when error occurred
✅ Screenshots of error
✅ Browser and OS being used
✅ Steps already tried to fix

Response Times​

🟢 Critical issues: 2-4 hours
🟡 Standard support: 24-48 hours
🔵 Feature requests: 3-5 business days

💡 Tip: Bookmark this page for quick reference when encountering errors!

Have other errors not mentioned here? Send feedback so we can add them.